Everything you need to know about booking, turnaround, and our services.
Booking & Payment
How do I secure my booking slot?
A deposit is required to confirm your booking. Once your booking is submitted, please complete the deposit payment within 48 hours to secure your slot.
What happens if I don't pay the deposit in time?
If the deposit is not received within 48 hours, your booking slot will be automatically released and made available to other customers.
What payment methods do you accept?
We accept PayNow, bank transfer, and other supported methods shown at checkout.
Turnaround & Collection
How long does servicing take?
Turnaround time depends on the selected service and current demand. We will advise you on the estimated completion time upon booking confirmation.
How long can I leave my equipment after it's ready?
For self collection, please arrange pickup within 7 days after your equipment is ready.
What if I can't collect within 7 days?
Please inform us in advance. Storage beyond 7 days may be subject to additional arrangements or fees.
Delivery & Pickup
Can I schedule delivery for a later date?
Yes, you can select a delivery date within 30 days after your service is completed.
Will my equipment always be delivered at the exact selected time?
We aim to follow your selected schedule as closely as possible. However, we may deliver earlier than your chosen date or time if routing allows. We will always communicate with you in advance before doing so.
Do you offer pickup services?
Yes, we offer pickup and delivery services at an additional fee. Pricing will be shown during booking.
Services & Setup
I'm not sure what tuning I need. Can you advise?
Yes. Our booking form includes recommended settings based on your riding level and style. If you are unsure, you can leave a note and we will handle the setup for you.
Equipment Condition
My board or skis are damaged. Can you fix them?
Yes, we offer base repair, edge tuning, and restoration services. You can indicate the condition during booking or WhatsApp us for a discussion and we will assess and advise accordingly.
Communication
How will I know when my equipment is ready?
We will notify you via WhatsApp or your preferred contact method once your equipment is ready. A tracking link will also be provided so you can monitor the status of your service.
Will you update me if there are any changes?
Yes, we will keep you informed of any changes to timing, delivery, or additional service recommendations.