Please read these terms carefully before using our services.
These Terms & Conditions govern all services provided by kerf.sg ("we", "us", "our"). By booking our snowboard and ski tuning services, you agree to be bound by these terms.
A deposit is required to secure all bookings.
The deposit must be paid within 48 hours of booking confirmation. If payment is not received within this period, the booking slot will be automatically cancelled.
The remaining balance must be paid prior to collection or delivery of the equipment.
We reserve the right to refuse service if full payment is not received.
Our services include waxing, edge tuning, and related maintenance for snowboards and skis.
While we take reasonable care in servicing all equipment, results may vary depending on the condition, age, and prior damage of the equipment.
We reserve the right to decline or modify services if the equipment is deemed unsafe or unsuitable for requested work.
Customers are responsible for accurately declaring the condition of their equipment during booking.
We are not liable for:
In the event of damage caused directly by our handling, our liability will be limited to repair or partial compensation at our discretion.
Turnaround times are estimates and may vary depending on workload and service complexity.
We are not liable for delays caused by unforeseen circumstances, including but not limited to high demand or logistical constraints.
Customers opting for self collection must collect their equipment within 7 days from the date of completion notification.
We reserve the right to charge storage fees or make alternative arrangements for items uncollected after this period.
Pickup and delivery services are available at additional charges as stated during booking.
Customers must provide accurate addresses and be available during the agreed time window.
We reserve the right to reschedule in cases of unforeseen delays.
We may complete delivery earlier than the selected date or time where possible, and will communicate in advance before doing so.
Delivery can be scheduled up to 30 days after service completion.
Changes to bookings are subject to availability.
Deposits are non-refundable once the service has been scheduled or work has commenced.
We reserve the right to cancel bookings due to operational reasons, in which case a full refund of the deposit will be provided.
Customers will receive updates via WhatsApp or their selected contact method.
A tracking link may be provided to monitor service progress.
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services.
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Singapore.